Our Process

Receive

Work orders are triaged to identify and understand the nature of the reported issue and whether it is a private, common property or insurance-related matter.

Respond
  • Teams of trades are strategically located across our service areas to ensure a timely response.
  • We have the ability to scale-up during large loss events.
  • We understand we are representing your team when providing Owners Corporations with assistance and we always act with professionalism and respect in a way that you can trust.
  • We possess the extensive experience to distinguish between private vs insurance vs Owners Corporation and required action (if any).
Resolve
  • We send a detailed report with images if needed, directly to Strata Managers on the next business day pertaining to any works that were conducted after-hours.
  • We will automatically escalate, attend, and lodge claims to insurers where required, resulting in significant time and cost savings to Strata Managers and administration teams.
  • We can automatically direct callers or escalate to embedded Owners Corporation trades issues that TBS cannot facilitate (e.g. lift outages, fire service system faults).
  • All work post after-hours emergency repairs is completed diligently and with care to minimize inconvenience to residents.

COMPETITIVE ADVANTAGE

As a dedicated and exclusive building, construction, maintenance, and insurance repair service. TBS possess a range of unique advantages that directly benefit Owners Corporations and Strata Managers.

  • End-to-end common property maintenance and repairs experience.
  • Comprehensive assessment, recording, reporting and recommendation capabilities to support Strata Managers in their communication with Committees and lot owners.
  • Highly sensitive to Owners Corporation vs private property insurance responsibilities.
  • Extensive skills in complex insurance-related property repairs.
  • Strong insurance relationships leveraged to support Strata Managers saving them time and effort whilst producing skilful resolutions.
  • Rapid response to emergency repair and insurance-related requests during business hours.
  • Rapid response to after-hours emergency repairs insurance related works 24/7, including weekends, public holidays and across extended Christmas closure periods.
  • Quality, Safety, compliance and service focused.
  • Proven record of upscaling and managing capacity during major storms and weather events.
  • Strong governance and document management capabilities.
  • Comprehensive end-to-end after-hours emergency repairs triage and onsite attendance services.
  • Dedicated Project Manager to each job to promote productive working relationships and swift resolutions for all stakeholders.

Contact Us

Have questions or need assistance? Contact us now for reliable Owners Corporation maintenance and repair services. Our team is ready to provide prompt and professional solutions to meet your specific needs.

Contact Us

Postal

PO BOX 4365 RINGWOOD VIC 3134

Telephone

03 8870 2222

Email

admin@tbsaust.com.au

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