Our Process

Receive

Work orders are triaged to identify and understand the nature of the reported issue and whether it is a private, common property or insurance-related matter.

Respond
  • Teams of trades are strategically located across our service areas to ensure a timely response.
  • We have the ability to scale-up during large loss events.
  • We understand we are representing your team when providing Owners Corporations with assistance and we always act with professionalism and respect in a way that you can trust.
  • We possess the extensive experience to distinguish between private vs insurance vs Owners Corporation and required action (if any).
Resolve
  • We send a detailed report with images if needed, directly to Strata Managers on the next business day pertaining to any works that were conducted after-hours.
  • We will automatically escalate, attend,¬†and lodge claims to insurers where required, resulting in significant time and cost savings to Strata Managers and administration teams.
  • We can automatically direct callers or escalate to embedded Owners Corporation trades issues that TBS cannot facilitate (e.g. lift outages, fire service system faults).
  • All work post after-hours emergency repairs is completed diligently and with care to minimize inconvenience to residents.

COMPETITIVE ADVANTAGE

As a dedicated and exclusive building, construction, maintenance, and insurance repair service. TBS possess a range of unique advantages that directly benefit Owners Corporations and Strata Managers.

Contact Us

Have questions or need assistance? Contact us now for reliable Owners Corporation maintenance and repair services. Our team is ready to provide prompt and professional solutions to meet your specific needs.